faqs

 

What forms of payment do you accept?

We happily accept all major credit cards and debit cards.

 

How fast will my order ship?
Please allow 3-5 business days for your order to be created and shipped. We’ll try to get it out sooner, but sometimes we get backed up, especially during the holiday season.
 
What about sales tax?
Orders that are delivered within the state of Tennessee will be charged sales tax at a rate of 9.5%.
 
Can I send an item as a gift?
Yes, of course! At checkout, please include the gift message that you would like us to include to the recipient.
 
How do you calculate shipping charges?
We mail and ship through USPS. We can also ship overnight and will contact you with the calculated price. We want to keep our rates low and affordable and will adjust our mailing and shipping charges in accordance with USPS rates.
 
Do you ship internationally?
We do not currently ship web orders internationally, but please contact us if you are outside of the Continental US and are interested in our products.
 
Can I pick up my order?
Yes! You have that option when checking out. We will send you a notification when your order is ready and directions to our studio located in Johnson City, Tennessee.

Do you accept returns?
Returns are accepted within 10 days of the date of receipt and must be sent back in the original packaging and condition. Please contact us for more information. Shipping and handling on returned merchandise is non-refundable. Credit for returned goods will be issued upon receipt.
 
What if my order is damaged?
Please contact us within 3 days of receipt to file a damage claim and we will work with you to replace your order.
 
What if I don’t find what I am looking for?
We are always working on new goodies and collections for the website and makers' markets we go to. Please contact us if you don’t see what you are looking for.
 
Do you take on custom work?
Yes! We are happy to do custom gifts, prints, cards, baby items, etc. Please contact us to discuss your needs.
 
What is your privacy policy?
We respect your privacy and do not share your personal information with anyone.

Have a question that is not answered here?

Contact us and we will get in touch.

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Johnson City, Tennessee   |   423-430-6607

beth@spoonsinthedirt.com

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